Job Title: Customer Service Advisor
Location: Leeds City Centre
Salary: £27,000
Job Type: Full-Time, Permanent - Monday to Friday 9am-5.30pm
HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced a Customer Service Advisor to join their customer services team.
As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact.
You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements.
Main Duties
*Managing customer enquiries across multiple channels including phone and email
*Resolving customer queries efficiently at first point of contact
*Handling initial customer dissatisfaction and supporting complaint resolution
*Ensuring all communications are accurate and professional
*Working closely with internal teams to resolve more complex queries
*Supporting leadership teams with operational requirements where needed
Requirements
*Previous experience within financial services, ideally within a regulated environment
*Strong customer service experience with a proven track record
*Excellent verbal and written communication skills
*Strong attention to detail and ability to work accurately
*Experience handling complaints and customer escalations
What’s on Offer
*Opportunity to join a respected and growing financial services organisation
*Supportive and collaborative team environment
*Career development and progression opportunities
*Ongoing training and professional development
If you are an experienced Customer Service Advisor with a background in financial services and are looking for your next opportunity, click ’Apply Now’ for immediate consideration.