Job Title: Deputy Manager (Care)
Contract Type: Permanent
Salary: £37,113.94 per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: Monday-Sunday 9am-5pm with alternate weekends
Location: Willowbrook, Washington


If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you will make as a Deputy Manager (Care)
You will provide motivational leadership to empower and engage your team to deliver an outstanding service with compassion and respect, putting customers first and treating them with dignity while ensuring that essential CQC standards of quality and safety are achieved at all times.


About you
We are looking for someone with:
*Experience of working within a CQC registered supported living or extra care services environment.
*Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve results.
*Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and deliver improvements.
*Be a resilient team player with a caring, empathic, supportive and flexible can-do attitude.


Why Riverside?


At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.


We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you’ll enjoy:
*Competitive pay & generous pension
*25 days holidays plus bank holidays
*Investment in your learning, personal development and technology
*A wide range of benefits


Diversity and Inclusion at Riverside:


We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.


Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.


This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.


Applications may close before the deadline, so please apply early to be considered.


Role Profile
Leading and engaging a team:
*Line manage a team and create a safe environment where colleagues can talk openly and honestly.
*Work together to set expectations and performance targets.
*Hold regular ’one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing.
*Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
*Facilitate regular team meetings to update and empower your team to share ideas and best practice.
*Embrace reflective practice techniques so the team can learn from their experiences.
*Recognising, praising and acknowledging achievements of colleagues and team.
*Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.


Leading a service:
*Manage the service as per CQC and contractual requirements.
*Assist in reviewing contract performance annually, to ensure excellent outcomes are delivered for customers.
*Promote and implement care policies and procedures to ensure your team are effective and delivering a safe service at all times.
*Advise all relevant stakeholders of any changes to policies and procedures
*Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report any budget variances to the budget holder.
*Meet Riverside performance targets.
*Resource, plan and deliver a colleague rota that ensures all shifts are covered effectively.
*Recruit great people for your team, sourcing and engaging relief or agency workers as and when required.
*Devise, plan and deliver comprehensive induction and continuous development plans for your team.
*Implement and manage a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers.
*Implement and oversee a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers.
*Be responsible for cash handling, ordering goods, administration of monthly timesheets and raising and approving invoices, ensuring accurate record keeping.
*Produce...