Role: Customer Operations Assistant
Location: Fareham, Hampshire (Office-based)
Hours: Full-time (Monday - Friday, 9:00am - 6:00pm GMT / 10:00am - 7:00pm BST, including 1-hour unpaid lunch)
Pay: £ per hour
Contract: Temp to perm


An excellent opportunity has arisen for a Customer Operations Assistant to join one of our clients, a growing independent business based in Fareham.


This is a varied, hands-on role combining customer service, logistics coordination and marketing support, ideal for someone proactive, organised and confident working across multiple areas of the business.


Benefits:
*Full training provided on products and internal systems
*Opportunity to work within an independent and growing business
*Varied role with exposure to customer service, logistics and marketing
*Supportive and collaborative team environment
*Opportunity for permanent contract


The Requirements:
*Excellent written and verbal communication skills
*Strong IT skills including Google Suite
*Excellent attention to detail and organisational skills
*Ability to multitask and work under pressure
*Strong problem-solving and customer service skills
*Professional and patient approach when dealing with customers
*Ability to work independently and as part of a team
*Physically capable of carrying out warehouse and stock handling duties


Desirable:
*Full UK driving licence and access to own vehicle


The Role:
*Respond to customer enquiries and provide support through internal systems and online platforms
*Manage customer expectations and escalate complex issues where required
*Process goods in and goods out, including picking, packing and organising shipments
*Maintain stock accuracy, inventory records and returns processing
*Support continuous improvement activities and update internal procedures
*Liaise with internal teams and international colleagues
*Assist with marketing activities including social media research, blog updates and AI-assisted content creation
*Research influencers, trends and content ideas to support brand growth
*Maintain a safe and organised office and warehouse environment


If you’re keen to join an exceptional team who can offer variety, development opportunities and exposure across multiple business functions, then please apply to this Customer Operations Assistant role below or call Chloe McCausland on between 8:30am - 5:00pm.