Remedy ITSM Consultant
other jobs Adecco
Added before 22 hours
- England,East of England,Hertfordshire
- Full Time, Contract
- Salary negotiable
Job Description:
Remedy ITSM Consultant - Ipswich or Hemel Hempstead (Hybrid) - 6-Month Contract - Inside IR35
My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract.
This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability.
Key Responsibilities
*Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment
*Assist with the onboarding and migration of ITIL teams and processes into Remedy
*Manage and optimise CMDB data loads and foundation data
*Configure and maintain integrations (e.g., E-bonding, TSO)
*Oversee server group configurations and platform performance
*Execute and monitor Atrium Integrator jobs
*Carry out customisation using Developer Studio
*Troubleshoot issues through log analysis and root cause investigation
*Ensure platform readiness for BCDR (Business Continuity & Disaster Recovery) testing
*Produce documentation and deliver knowledge transfer to internal teams
Required Skills & Experience
*Strong hands-on experience with BMC Remedy ITSM (Administration & Support)
*Proven experience working in legacy ITSM environments
*Solid understanding of ITIL processes and frameworks
*Experience with:
*CMDB management and data loads
*Atrium Integrator
*Remedy Developer Studio
*Knowledge of integrations (e.g., E-bonding or similar)
*Strong troubleshooting and log analysis capability
*Experience working with server group architecture
*Exposure to BCDR planning/testing
Desirable
*Previous experience in telecommunications or large enterprise environments
*Experience in upskilling or mentoring internal teams
*Exposure to other ITSM tools (e.g., ServiceNow) alongside Remedy
Security Clearance - Requirements
Candidates must hold active SC (Security Check) clearance, or be eligible and willing to undergo the SC clearance process
Apply Now
If you’re a seasoned Remedy specialist with experience supporting complex, enterprise ITSM environments, we’d love to hear from you.
My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract.
This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability.
Key Responsibilities
*Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment
*Assist with the onboarding and migration of ITIL teams and processes into Remedy
*Manage and optimise CMDB data loads and foundation data
*Configure and maintain integrations (e.g., E-bonding, TSO)
*Oversee server group configurations and platform performance
*Execute and monitor Atrium Integrator jobs
*Carry out customisation using Developer Studio
*Troubleshoot issues through log analysis and root cause investigation
*Ensure platform readiness for BCDR (Business Continuity & Disaster Recovery) testing
*Produce documentation and deliver knowledge transfer to internal teams
Required Skills & Experience
*Strong hands-on experience with BMC Remedy ITSM (Administration & Support)
*Proven experience working in legacy ITSM environments
*Solid understanding of ITIL processes and frameworks
*Experience with:
*CMDB management and data loads
*Atrium Integrator
*Remedy Developer Studio
*Knowledge of integrations (e.g., E-bonding or similar)
*Strong troubleshooting and log analysis capability
*Experience working with server group architecture
*Exposure to BCDR planning/testing
Desirable
*Previous experience in telecommunications or large enterprise environments
*Experience in upskilling or mentoring internal teams
*Exposure to other ITSM tools (e.g., ServiceNow) alongside Remedy
Security Clearance - Requirements
Candidates must hold active SC (Security Check) clearance, or be eligible and willing to undergo the SC clearance process
Apply Now
If you’re a seasoned Remedy specialist with experience supporting complex, enterprise ITSM environments, we’d love to hear from you.
Job number 3731271
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