Job Title: Housing Services Manager
Type: Full-time, Permanent
Location: Bristol
Salary: £45,000
Hours: 37.5 hours per week

BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team.

This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.

Duties:
*Manage tenancy and estate services across a mixed tenure housing portfolio.
*Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
*Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
*Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
*Support residents with welfare, financial inclusion and tenancy support services.
*Work collaboratively with local authorities, support agencies and internal departments.
*Oversee void management processes and minimise property turnaround times.
*Monitor income performance and support arrears prevention and recovery.
*Ensure compliance with housing legislation, consumer standards and health & safety requirements.
*Manage contractors and monitor communal maintenance and building safety standards.
*Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
*Produce operational reports, KPI data and performance updates.
*Support budget management and service improvement initiatives.
Requirements:
*Previous experience in operational housing management within social housing or local authority settings.
*Strong knowledge of housing legislation, tenancy management and regulatory standards.
*Experience managing anti-social behaviour and safeguarding cases.
*Knowledge of income management and tenancy sustainment practices.
*Understanding of health & safety and building compliance requirements.
*Excellent communication, organisational and stakeholder management skills.
*Ability to manage complex cases and work effectively under pressure.
*Strong IT skills including Microsoft Office and housing management systems.
*CIH qualification or willingness to work towards one is desirable.
*Willingness to work flexibly, including occasional evenings and weekends.

For more information, please call Meg Smith on or .

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled.