Customer Service Officer
other jobs Building Recruitment Company
Added before 1 Days
- England,South West,Bristol
- Full Time, Contract
- £20 per hour
Job Description:
Job Title: Customer Service Officer
Type: Temporary (6 weeks +)
Location: Bristol
Salary: £20 umbrella an hour
Hours: 37 hours, 5 days in the office
BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis.
This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.
Duties:
*Deliver professional and customer-focused service in line with organisational values and objectives.
*Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
*Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
*Liaise with colleagues and contractors to resolve customer queries effectively.
*Handle difficult or sensitive situations calmly and professionally.
*Escalate safeguarding concerns and complex issues where appropriate.
*Maintain accurate records and update systems with customer information and service requests.
*Support performance targets including call quality and customer satisfaction measures.
*Handle confidential and sensitive information in line with GDPR requirements.
Requirements:
*Previous experience working in a customer-focused environment.
*Strong communication and administrative skills.
*Experience dealing with customers in challenging or stressful situations.
*Ability to manage multiple tasks and prioritise workload effectively.
*Good IT skills including Microsoft Office packages.
*Ability to remain calm under pressure and provide effective problem solving.
*Knowledge of GDPR and handling sensitive information.
*Experience within social housing or repairs services is desirable.
Benefits:
- Opportunity to work within a supportive and collaborative team
- Training and development opportunities
- Varied and rewarding workload
- Inclusive working environment
For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.
Type: Temporary (6 weeks +)
Location: Bristol
Salary: £20 umbrella an hour
Hours: 37 hours, 5 days in the office
BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis.
This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.
Duties:
*Deliver professional and customer-focused service in line with organisational values and objectives.
*Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
*Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
*Liaise with colleagues and contractors to resolve customer queries effectively.
*Handle difficult or sensitive situations calmly and professionally.
*Escalate safeguarding concerns and complex issues where appropriate.
*Maintain accurate records and update systems with customer information and service requests.
*Support performance targets including call quality and customer satisfaction measures.
*Handle confidential and sensitive information in line with GDPR requirements.
Requirements:
*Previous experience working in a customer-focused environment.
*Strong communication and administrative skills.
*Experience dealing with customers in challenging or stressful situations.
*Ability to manage multiple tasks and prioritise workload effectively.
*Good IT skills including Microsoft Office packages.
*Ability to remain calm under pressure and provide effective problem solving.
*Knowledge of GDPR and handling sensitive information.
*Experience within social housing or repairs services is desirable.
Benefits:
- Opportunity to work within a supportive and collaborative team
- Training and development opportunities
- Varied and rewarding workload
- Inclusive working environment
For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.
Job number 3731556
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Company Details:
Building Recruitment Company
Company size: 20–49 employees
Industry: Recruitment Consultancy
Founded in 1999, BRC are a specialist recruiter to the UK Social Housing and Charitable sectors.We provide experienced and dedicated Housing professio...