Back of House Manager


Location: Rockliffe Hall, Darlington
Salary: £40,000 to £42,000 per annum
Hours: Fulltime – 40 hours per week, including weekends
Reporting to: Director of Food & Beverage and Food & Beverage Manager
Responsible for: Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams


Job Purpose:
Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall.


Key responsibilities of the Back of House Manager:
*Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting
*Ensure BOH operations fully support front-of-house service delivery and culinary execution
*Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas
*Ensure correct procedures for goods delivery, storage, and internal transfers are followed
*Monitor operational efficiency and implement improvements to workflows and resource allocation
*Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements
*Support new openings, events, and peak trading periods with appropriate BOH planning and staffing
*Uphold Rockliffe Hall’s brand standards across all BOH environments
*Lead, recruit, train, and develop a high-performing stewardship and BOH support team
*Ensure all new starters receive a comprehensive BOH induction and role-specific training
*Conduct regular job chats, performance reviews, and annual appraisals
*Provide ongoing coaching, mentoring, and statutory training
*Create a positive, respectful, and disciplined working culture within BOH teams
*Manage attendance, performance, and conduct issues in line with company procedures
*Support succession planning and internal development within BOH roles
*Represent BOH operations at daily and weekly operational meetings


About Us:
Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.


Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.


Why join?
To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth.


Benefits:
*A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
*Pension Scheme (Aegon)
*Hospitality Rewards Scheme
*Life Assurance (Legal & General)
*Private Medical Insurance (WPA)
*Selected Discounts Across the Resort
*Enhanced Annual Leave for Long Service
*Annual Leave – 20 Days plus Bank Holidays
*Employee Assistance Programme (Hospitality Action)
*Staff Meals
*Uniform Laundry Service


"Our success is dependent on every single individual in our team"