Assistant Housekeeping Manager
Location: Rockliffe Hall, Darlington
Salary: £28,00 to £30,200 per annum
Hours: Fulltime – 40 hours per week, including weekends
Reporting to: Executive Housekeeper and Deputy Housekeeper
Responsible for: Housekeeping Supervisors, Housekeeping Team Members, General Assistants, Late Maids and Public Area Cleaners


Job Purpose:
We’re looking for an experienced, highly organised, Assistant Housekeeping Manager to join our award-winning Housekeeping Team. This role will support the housekeeping leadership team with the day-to-day running of an established department and to deputise in their absence.
Key responsibilities of the Assistant Housekeeping Manager:
*Assist with the efficient running of daily operations of the housekeeping department
*Ensure the quality of service in the housekeeping department surpasses the expectation of guests and standards are constantly 5 Red Star
*Help ensure the team consistently delivers exceptional standards of cleanliness and outstanding guest service for both guests and members, in line with our 5-star standards
*Work closely with other departments to coordinate Guest arrivals and departures
*Establish working methods to minimise waste and manage costs within agreed budgets
*Adjust the rota accordingly to meet the needs of the Business
*Attend operations meetings and react to inter-departmental needs and requests
*Delegate tasks to ensure team members can contribute the best they can with their skills, knowledge and attitude
*Excellent communication skills both with guests and colleagues at all levels whilst always maintaining a level of professionalism
*Assist with the daily housekeeping operations by distributing Room lists to team members and informing team members of their allocated daily tasks
*Communicate daily events to the team and any special guest requests or requirements
*Carry out and ensure that regular on-the-job training is taking place to agreed standards and identify areas of poor performance and provide coaching / mentoring where needed to ensure 5-star service
*Monitor team members training progress on Flow Hospitality
*Set clear daily objectives and provide direction to Housekeeping team members
*Ensure team members interact with Guests in a way which reflects our brand standard
*Ensure trace reports from reception are communicated to the team
*Ensure that any potential and actual hazards are reported immediately
*Understand and comply with the company’s fire evacuation procedure
*Work in safe manner that does not harm or injure self or others
*Maintain own working area in line with ’clean desk policy’, keeping materials clean, tidy and in good shape and report any defective materials and equipment to the manager
*Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
About Us:
Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.


Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.


Why join?
To be part of an exceptional Housekeeping Team within a premium hospitality environment during an exciting period of transformation and growth.


Benefits:
*A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
*Pension Scheme (Aegon)
*Hospitality Rewards Scheme
*Life Assurance (Legal & General)
*Private Medical Insurance (WPA)
*Selected Discounts Across the Resort
*Enhanced Annual Leave for Long Service
*Annual Leave – 20 Days plus Bank Holidays
*Employee Assistance Programme (Hospitality Action)
*Staff Meals
*Uniform Laundry Service


"Our success is dependent on every single individual in our team"