Account Manager
other jobs Mandeville Recruitment Group
Added before 4 hours
- England,London,City of London
- Full Time, Permanent
- £45,000 - £50,000 per annum, OTE, inc benefits, negotiable
Job Description:
Job Title: Account Manager / Contract Manager / Customer Account Manager - London Based
Salary: £45,000 - £50,000 + Bonus + Company Car + Benefits
Location: Central London
The Role
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months.
This field-based role covers flagship sites in Central London ensuring exceptional service delivery, operational efficiency, and contract performance.
Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager
Contract Management
Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
Build and maintain long-term relationships with senior client contacts.
Identify and secure opportunities to upsell additional products and services.
Represent the business at client meetings, service reviews and user groups.
Maintain consistent communication at all levels of the customer organisation.
Operational Management.
Liaise with Customer Services to ensure requirements are met in full.
Recruit, train, and develop team members to deliver excellent service.
Monitor performance, address service issues, and drive improvements.
Manage urgent deliveries, holiday cover, and resource allocation.
Ensure all deliveries have accurate, compliant paperwork.
Quality & Compliance
Promote a quality-first culture across all contracts.
Work with operational teams to improve processes and reduce inefficiencies.
Conduct internal audits and maintain compliance with company procedures.
Collaborate with Customer Services to resolve customer issues quickly.
Performance & Reporting
Set and monitor KPIs and service level agreements.
Produce accurate daily, weekly, and monthly performance reports.
Monitor budgets and report any cost variances.
Use company systems to track contract performance and service delivery.
Skills & Experience Required
Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
Strong client relationship management and stakeholder engagement skills.
Excellent organisational skills and ability to manage multiple contracts.
Leadership experience, with a proven track record in team management.
IT literate with strong reporting and analytical skills.
Full UK driving licence - field-based role covering East Anglia.
Benefits
£45 - £50k basic salary (DOE)
Annual bonus scheme
Company car
Pension scheme
Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role, apply today.
Mandeville is acting as an Employment Agency in relation to this vacancy.
Salary: £45,000 - £50,000 + Bonus + Company Car + Benefits
Location: Central London
The Role
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months.
This field-based role covers flagship sites in Central London ensuring exceptional service delivery, operational efficiency, and contract performance.
Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager
Contract Management
Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
Build and maintain long-term relationships with senior client contacts.
Identify and secure opportunities to upsell additional products and services.
Represent the business at client meetings, service reviews and user groups.
Maintain consistent communication at all levels of the customer organisation.
Operational Management.
Liaise with Customer Services to ensure requirements are met in full.
Recruit, train, and develop team members to deliver excellent service.
Monitor performance, address service issues, and drive improvements.
Manage urgent deliveries, holiday cover, and resource allocation.
Ensure all deliveries have accurate, compliant paperwork.
Quality & Compliance
Promote a quality-first culture across all contracts.
Work with operational teams to improve processes and reduce inefficiencies.
Conduct internal audits and maintain compliance with company procedures.
Collaborate with Customer Services to resolve customer issues quickly.
Performance & Reporting
Set and monitor KPIs and service level agreements.
Produce accurate daily, weekly, and monthly performance reports.
Monitor budgets and report any cost variances.
Use company systems to track contract performance and service delivery.
Skills & Experience Required
Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
Strong client relationship management and stakeholder engagement skills.
Excellent organisational skills and ability to manage multiple contracts.
Leadership experience, with a proven track record in team management.
IT literate with strong reporting and analytical skills.
Full UK driving licence - field-based role covering East Anglia.
Benefits
£45 - £50k basic salary (DOE)
Annual bonus scheme
Company car
Pension scheme
Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role, apply today.
Mandeville is acting as an Employment Agency in relation to this vacancy.
Job number 3732397
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Company Details:
Mandeville Recruitment Group
Company size: 20–49 employees
Industry: Recruitment Consultancy
Mandeville Recruitment Group specialises exclusively in recruiting leading professionals in retail, sales, and head office roles.We cover the UK with ...