Full job descriptionResident Liaison Officer (Construction Projects)
Location: Surrey
Hours: Monday to Friday, 8:00am – 5:00pm
Contract: Permanent (full-time, site-based)
We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis.
This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred).
Salary is paying up to £35,000 + package (depending on experience)
The Role
You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.
Key Responsibilities
*Maintain accurate project records, communication logs, and documentation systems
*Draft clear and professional correspondence to residents and stakeholders
*Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works
*Manage incoming calls and arrange appointments efficiently
*Engage directly with residents to understand and manage individual needs and expectations
*Organise and schedule property surveys and access appointments
*Track and manage appointments, ensuring compliance with site access and security procedures
*Record, monitor, and report on issues raised by residents, ensuring timely resolution
*Work collaboratively with site teams to resolve issues and suggest improvements
*Ensure all processes are carried out in line with health and safety regulations
*Escalate complex or unresolved matters to senior team members where appropriate
*Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams
*Record weekly stock data following site audits and submit to head office
*Monitor internal task alerts and follow up to ensure actions are completed on time
*Carry out right-to-work checks for subcontractors in line with compliance requirements
*Maintain and update site identification records for operatives
*Collect and track resident satisfaction feedback
*Work with the project team to review feedback and improve overall service delivery
Skills & Experience
*Strong written and verbal communication skills
*Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments
*Ability to manage expectations and handle queries in a professional and calm manner
*Highly organised with strong attention to detail
*Able to prioritise workload effectively in a fast-paced environment
*Confident working on-site alongside operational teams
*Full UK driving licence and access to a vehicle preferred
*Proficient in Microsoft Office (Word, Excel, Outlook)
*Experience using document management or project systems (e.g. SharePoint or similar platforms)