Full job descriptionWe are currently recruiting for a Housing Management Administrator to join a busy Housing Management team based in Coalville, Leicestershire.
This role will act as the first point of contact for tenants and customers, providing advice and administrative support across a range of housing management matters including tenancy queries, anti-social behaviour, rent arrears, Right to Buy and Mutual Exchange cases.
Key duties include:
*Supporting Housing Officers with customer enquiries and tenancy matters
*Managing administrative processes and maintaining accurate records
*Assisting with Right to Buy and Mutual Exchange applications, including property inspections
*Providing excellent customer service and helping to resolve issues efficiently
*Carrying out occasional site visits when required
The ideal candidate will have:
*Previous administration or housing experience
*Strong communication and customer service skills
*The ability to handle sensitive situations professionally
*Good organisational skills and attention to detail
*A full UK driving licence and access to a vehicle for business use
This is a long-term sickness cover position with the potential for extension. Candidates will be required to work from Whitwick Business Centre, Coalville.