Full job descriptionKey Responsibilities
Credit Control
*Monitor accounts receivable and maintain up-to-date debtor ledgers
*Proactively chase outstanding invoices via phone, email, and written communication
*Build and maintain strong relationships with clients, commissioners, and stakeholders
*Investigate and resolve invoice and payment queries in a timely manner
*Escalate aged debt or complex issues to the Finance Manager where necessary
*Maintain accurate records of all communications and collection activity
Finance & Accounting Support
*Raise and issue accurate sales invoices in line with agreed terms
*Post and allocate incoming payments to customer accounts
*Assist with bank reconciliations and cash postings
*Support month-end processes, including income reconciliation
*Maintain accurate and organised financial records
*Assist with ad hoc finance tasks and reporting as required
Systems & Process
*Input and maintain financial data in accounting systems
*Ensure compliance with internal financial procedures and controls
*Identify opportunities to improve efficiency in billing and collection processes
Key Skills & Experience
Essential
*Previous experience in a finance assistant or credit control role
*Good understanding of accounts receivable processes
*Strong communication and negotiation skills
*High level of attention to detail and accuracy
*Ability to prioritise workload and meet deadlines
*Proficiency in Microsoft Excel and finance systems
Desirable
*Experience working within a not-for-profit or service-based organisation
*Familiarity with accounting software (e.g. Sage, Xero, or similar)
*Understanding of complex billing environments (e.g. contracts, local authority funding)
Personal Attributes
*Proactive and self-motivated
*Strong problem-solving skills
*Professional and confident communicator
*Team player with a collaborative approach
*Resilient and able to work in a fast-paced environment