Customer Ecommerce Administrator
other jobs NJR Recruitment
Added before 4 hours
- England,North West,Lancashire
- Full Time, Permanent
- £25,000 - £28,000 per annum
Job Description:
Full job description
Customer Ecommerce Administrator
Online Beauty Retailer
Location: Heywood
Salary £26,000 - £28,000 plus benefits
We’re working with a fast-growing online beauty retailer who’s on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team. This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences.
If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people — this could be the role for you.
Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance.
What you’ll be doing:
Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally.
Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements.
Ecommerce Platform Management: Use Shopify to manage orders, customer queries, and product updates.
Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms.
Operational Support: Work with internal systems, assist during peak periods, and suggest improvements.
What we’re looking for:
*Previous customer service experience (essential)
*Experience in online/e-commerce customer service (preferred)
*Familiarity with Shopify
*Knowledge of Freshdesk (ideal but not essential)
*Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock
*Confident using Microsoft Office
*Knowledge of Orderwise and carrier management systems (a bonus)
*Strong IT skills and attention to detail
*A bubbly, confident personality with excellent communication skills
*Highly organised, with the ability to juggle multiple tasks
This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions.
If you’re passionate about people, service, and being part of something positive — we’d love to hear from you
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739
Customer Ecommerce Administrator
Online Beauty Retailer
Location: Heywood
Salary £26,000 - £28,000 plus benefits
We’re working with a fast-growing online beauty retailer who’s on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team. This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences.
If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people — this could be the role for you.
Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance.
What you’ll be doing:
Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally.
Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements.
Ecommerce Platform Management: Use Shopify to manage orders, customer queries, and product updates.
Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms.
Operational Support: Work with internal systems, assist during peak periods, and suggest improvements.
What we’re looking for:
*Previous customer service experience (essential)
*Experience in online/e-commerce customer service (preferred)
*Familiarity with Shopify
*Knowledge of Freshdesk (ideal but not essential)
*Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock
*Confident using Microsoft Office
*Knowledge of Orderwise and carrier management systems (a bonus)
*Strong IT skills and attention to detail
*A bubbly, confident personality with excellent communication skills
*Highly organised, with the ability to juggle multiple tasks
This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions.
If you’re passionate about people, service, and being part of something positive — we’d love to hear from you
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739
Job number 3808214
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Company Details:
NJR Recruitment
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