Full job descriptionWe are hiring for a Customer Service Booking Administrator on behalf of a Logistics company.
This role is full-time, offering a competitive salary and benefits package, fully office based, working hours of 8.30 am – 5.30 pm. This is an initial 12 month FTC.
Main responsibility – Key account (one customer) rating, rate checking, and invoicing
*Rating all jobs in screen making sure they have any ancillaries that are needed.
*Checking weekly RCNs for any queries.
*Checking wasted charges.
*Resolve any queries.
*Weekly invoicing making sure nothing outstanding.
*Review and send credits.
*Rate screen maintenance.
*Oversee mailbox.
Secondary responsibility – CS / Bookings Admin
*Monitor mailbox and make sure everything is replied to / actioned in a timely manner.
*Participate in next day administration tasks in a timely manner – pin checking, call overs, chasing any missing info.
*Participate in all day-to-day administration activities including, actioning emails, speaking to customers, distributing emails to correct people.
*Assist with effective liaison, support and assistance between CS department and customers / rest of company.
*Participate in basic administration jobs such as answering telephone calls, data input & arranging meetings.
*Liaise with support teams to solve any IT or system issues that affect your team.
*Holiday cover as needed.
Must have
*Driving license and own transport due to office location.
*Strong IT skills - knowledge in Microsoft Office & Excel.
*Be willing to learn new software.
*Excellent written and verbal communication skills.
*Good punctuation and attendance.
For more information please apply directly.