Full job descriptionAssistant Building Property Manager
Our client is a leading global property company with a strong reputation for delivering high-quality residential and student accommodation across major cities. Due to continued growth, they are looking to appoint an Assistant Property Manager to support the day-to-day operation of a flagship residential development in West London.
This is an excellent opportunity for someone with property, residential, student accommodation, hospitality, or customer service experience who enjoys working in a fast-paced environment and delivering an outstanding resident experience.
The Role
Working closely with the Property Manager, you’ll help oversee the daily operation of the building, ensuring residents receive exceptional service while supporting occupancy, compliance, maintenance coordination, and community engagement.
You’ll be involved in everything from resident communications and property inspections to coordinating contractors, supporting lettings activity, and helping maintain high standards throughout the development.
Key Responsibilities
*Deliver excellent customer service to residents, visitors and contractors.
*Act as a key point of contact for resident enquiries and complaints.
*Conduct property viewings and support occupancy targets.
*Assist with resident move-ins and move-outs.
*Help organise resident events and community initiatives.
*Support rent collection and arrears processes.
*Maintain accurate records using property management systems.
*Coordinate reactive and planned maintenance works.
*Conduct flat inspections and assist with compliance checks.
*Liaise with contractors and monitor service delivery.
*Support health & safety procedures and building compliance.
*Deputise for the Property Manager when required.
*Assist with reporting, budgeting and general property administration.
About You
We’re looking for someone who is:
*Experienced within property management, residential lettings, PBSA, build-to-rent, hospitality or customer-facing operations.
*Highly organised with strong attention to detail.
*Comfortable dealing with residents, contractors and stakeholders at all levels.
*A confident communicator with excellent customer service skills.
*Proactive, professional and able to work independently.
*Experienced using Microsoft Office and property management systems.
*Flexible and willing to support occasional out-of-hours requirements when necessary.
What’s on Offer?
*Competitive salary package
*Career progression within a growing international property business
*Supportive and collaborative working environment
*Exposure to a high-profile residential development
*Ongoing training and development opportunities
*Comprehensive benefits package
If you’re passionate about customer service, property management and creating great resident experiences, we’d love to hear from you, so please apply today!