Full job descriptionJob Title: Aftersales Administrator

Location: Huntingdon

Salary: £25,000 - £30,000 depending on experience

Hours: Mon – Fri – 8.30am – 5pm



Due to continued growth, my client is looking to recruit an organised and customer-focused Aftersales Administrator to join their team in Huntingdon.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating multiple tasks, and delivering an exceptional customer experience.



The Role

As Aftersales Administrator, you will play a key role in supporting customers throughout the aftersales process, ensuring enquiries and service issues are managed efficiently from start to finish.



Key Responsibilities

*Acting as the first point of contact for customer aftersales enquiries
*Logging, tracking and managing cases through to resolution
*Coordinating service visits, remedial works and engineer appointments
*Liaising with customers to provide updates and manage expectations
*Working closely with operational, technical and installation teams to resolve issues
*Maintaining accurate records, reports and customer correspondence
*Ordering replacement parts and coordinating deliveries
*Monitoring outstanding cases and ensuring timely completion
*Producing reports and updates for management
*Supporting continuous improvement of aftersales processes and customer satisfaction


About You

To be successful in this role, you will have:
*Previous experience in a customer service, customer care, aftersales or administrative role
*Excellent written and verbal communication skills
*Strong organisational and time management abilities
*The ability to prioritise and manage multiple tasks simultaneously
*High levels of accuracy and attention to detail
*Good Microsoft Office skills, including Outlook, Word and Excel
*A positive, professional and customer-focused approach
Desirable Experience

*Experience within construction, glazing, fenestration, manufacturing or home improvement sectors
*Knowledge of windows, doors or related building products
*Experience using CRM, ERP or project management systems
*Ability to interpret technical drawings or specifications


What’s in it for You?
*Competitive salary
*Company pension scheme
*Ongoing training and development opportunities
*Supportive and collaborative team environment
*Long-term career progression opportunities within a growing business


If you’re an organised administrator who enjoys providing excellent customer service and seeing issues through to resolution, we’d love to hear from you.