Enterprise Customer Success Manager
other jobs Insight Select Ltd
Added before 6 Days
- England,London,City of London
- Full Time, Permanent
- £78,000 - £83,000 per annum
Job Description:
Full job descriptionSenior Enterprise Customer Success Manager
£78,000 - £83,000 | UK Remote | Permanent
We’re partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.
This is an opportunity to take ownership of a portfolio of some of the company’s largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You’ll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.
Responsibilities
*Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.
*Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.
*Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.
*Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.
*Partner with sales teams to identify and support account growth opportunities within existing customers.
Essential Criteria
*8+ years’ experience in Customer Success, Account Management or a customer-facing commercial role.
*Proven experience managing enterprise-level accounts within a SaaS environment.
*Strong track record of owning renewals, retention strategies and complex commercial negotiations.
*Experience managing a portfolio of 50+ customer accounts and building strategic stakeholder relationships.
*Proficiency with Salesforce and excellent communication, presentation and relationship management skills.
Package
*£78,000 - £83,000 base salary.
*Fully remote position based in the UK or Ireland.
*Opportunity to work with globally recognised enterprise customers.
*High levels of autonomy, ownership and strategic influence.
*Collaborative international environment with strong career development opportunities.
£78,000 - £83,000 | UK Remote | Permanent
We’re partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.
This is an opportunity to take ownership of a portfolio of some of the company’s largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You’ll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.
Responsibilities
*Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.
*Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.
*Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.
*Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.
*Partner with sales teams to identify and support account growth opportunities within existing customers.
Essential Criteria
*8+ years’ experience in Customer Success, Account Management or a customer-facing commercial role.
*Proven experience managing enterprise-level accounts within a SaaS environment.
*Strong track record of owning renewals, retention strategies and complex commercial negotiations.
*Experience managing a portfolio of 50+ customer accounts and building strategic stakeholder relationships.
*Proficiency with Salesforce and excellent communication, presentation and relationship management skills.
Package
*£78,000 - £83,000 base salary.
*Fully remote position based in the UK or Ireland.
*Opportunity to work with globally recognised enterprise customers.
*High levels of autonomy, ownership and strategic influence.
*Collaborative international environment with strong career development opportunities.
Job number 3816266
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Company Details:
Insight Select Ltd
At Insight Select, people are our business. We pride ourselves on matching energetic and enthusiastic business professionals to their career goals. We...