Full job descriptionReady to be at the heart of customer interactions?
We’re partnering with a thriving business that’s closely linked to the insurance industry as they look to find a reliable Customer Service Administrator. Initially offered on an ongoing temporary basis, this role has been introduced to take the load off the wider team and offer hands-on support. For the right candidate, there’s a very real possibility of this role transitioning into a permanent position as the business continues to thrive.
What’s in it for you?
*Work hours: Monday to Thursday, 12 to 16 hours per week
*Salary: £12.71 per hour
*Friendly and supportive working environment
*Opportunity to gain valuable experience within a thriving business
*Potential for a permanent position as the company continues to grow
*TEMP* Customer Service Administrator Responsibilities:
*Manage the primary inbox and respond to customer emails in a professional and timely manner
*Confidently handle a variety of customer enquiries via email, including complaints and general queries
*Resolve customer issues and provide effective solutions
*Send copies of rental agreements and supporting documentation to customers
*Guide customers through the process and provide regular updates
*Contact customers regarding outstanding fines or fuel charges
*Forward emails to the appropriate team members when required
*Provide administration and customer service support to the wider team as needed
*TEMP* Customer Service Administrator Skills and Experience:
*Previous experience in a customer service and/or administrative role
*A solutions-focused approach with strong problem-solving skills
*Excellent written and verbal communication skills, particularly skilled in writing emails
*High attention to detail and strong organisational abilities
*Good working knowledge of Microsoft Office applications
*Experience using Gira would be advantageous, but is not essential