Full job descriptionService Advisor / Service Receptionist
Salary: £32,000 Basic | OTE £39,000 + Overtime Paid at Time and a Half
Location: Stafford
Richard Abson Group are working with a well-established dealership in Stafford to recruit an experienced Service Advisor / Service Receptionist.
This is a fantastic opportunity to join a reputable and forward-thinking dealership offering excellent career progression, ongoing support, and industry-leading training—especially as the automotive sector continues to evolve into hybrid and electric vehicles.
The site is extremely well-supported with a strong aftersales team already in place, ensuring excellent workshop capacity and a collaborative working environment.
The Role:
As a Service Advisor / Service Receptionist, you will:
• Act as the first point of contact for customers, delivering outstanding service
• Handle customer enquiries and provide information on vehicle servicing and repairs
• Keep customers updated on vehicle progress throughout the day
• Promote and sell service plans and additional products
• Ensure a consistently high level of customer satisfaction
About You:
• Minimum 1 year’s experience in a similar Service Advisor / Service Receptionist role (main dealer experience preferred)
• Strong customer service and communication skills
• Sales-focused with the ability to upsell effectively
• Experience with Kerridge and 1Link would be advantageous
Salary & Benefits:
• £32,000 basic salary
• Realistic OTE of £39,000
• Overtime paid at time and a half
• Monday to Friday working pattern
• 1 in 3 Saturday mornings, paid at time and a half
• Excellent training and career development opportunities
• Opportunity to join a successful and growing dealership group
Join a supportive and professional aftersales team where your contribution is valued and rewarded.
Apply now or contact Jake Jones at Richard Abson Group for more information.