Full job descriptionMajor & Complex Loss AdjusterSalary: £70,000 - £95,000 (DOE) + Bonus + Vehicle Allowance (£7,500)
Location: National Coverage
Working Hours: 9am to 5pm, Mon-Fri
About the OrganisationA long-established UK loss adjusting operation providing specialist claims solutions across commercial, domestic, marine, and motor sectors. The business handles a wide range of standard and non-standard claims and employs a nationwide team of around 400 professionals. It also operates within a wider international group delivering claims management services across more than 30 territories.
The organisation is supported by an in-house building repair network and provides specialist adjusting services in entertainment, events, and advertising.
The Person*Ability to work on own initiative

*Strong attention to detail with the ability to analyse and resolve complex issues

*Excellent customer service and communication skills with a positive attitude

*Able to co-ordinate multiple actions concurrently

*Able to work to set targets

*Flexible approach with willingness to travel throughout the UK as required

ResponsibilitiesThe responsibilities of the role include (but are not limited to):
*Investigate and manage commercial major and complex loss claims, including site visits

*Build rapport and develop a detailed understanding of the operations impacting each claim

*Ensure clear understanding of policy cover with the insured, broker, and insurer

*Identify and verify information to set accurate reserves and justify them to insurers

*Negotiate appropriate claim outcomes within policy terms

*Assess issues and provide pragmatic solutions to complex claims

*Prepare detailed reports covering policy analysis, quantum (including business interruption), recovery, and recommended actions

*Instruct, monitor, and manage claim-related experts such as lawyers, forensic specialists, surveyors, and mitigation teams

*Establish and maintain communication plans with all stakeholders

*Calculate and approve interim payments where appropriate and prepare interim reports

*Calculate and agree fully evidenced claim settlements and prepare comprehensive final reports

*Maintain continual professional development in technical and legal areas relevant to major and complex loss

*Ensure compliance with regulatory requirements and escalate any concerns appropriately

Skills and Experience(E = Essential, D = Desirable)
*Significant experience in major and complex loss adjusting (E)

*Strong client relationship-building skills (E)

*Excellent communication skills (E)

Education and Qualifications(E = Essential, D = Desirable)
*ACILA, ACII, or other relevant professional qualification or equivalent experience (D)

If this is an opportunity you are interested in, please apply with an up to date CV.