Full job descriptionAre you passionate about delivering excellent customer service? We are looking for a Customer Service Coordinator to join a fast-paced FMCG environment in Northallerton, providing outstanding support to clients and ensuring smooth operational processes.
The role offers 2 days working from home
Client Details
This opportunity is with a well-established business in the FMCG sector. The company operates as a medium-sized organisation with a strong reputation for delivering high-quality products and services to its customers.
Description
*Manage customer queries and resolve issues promptly and effectively.
*Process customer orders accurately and ensure timely delivery.
*Coordinate with internal teams to address customer needs and improve service levels.
*Maintain up-to-date records of customer interactions in the CRM system.
*Assist in handling complaints and provide suitable solutions to customers.
*Support the sales team with administrative tasks as required.
*Monitor and report on service performance metrics to identify areas for improvement.
*Contribute to building strong relationships with clients and stakeholders.
Profile
A successful Customer Service Coordinator should have:
*Previous experience in a customer service or administrative role
*Excellent communication and interpersonal skills.
*Strong problem-solving abilities and attention to detail.
*Proficiency in using CRM software and Microsoft Office applications.
*A customer-focused approach with a commitment to delivering high-quality service.
*Ability to prioritise tasks and work well under pressure.
Job Offer
*Competitive salary ranging from £24,000 to £26,000 per annum.
*Opportunity to work in a thriving FMCG environment in Northallerton
*Fixed-term contract with potential for career development.
*Supportive and collaborative work culture.