IT Service Design & Introduction Lead (VP)
other jobs cer Financial Ltd
Added before 3 Days
- England,London,City of London
- Full Time, Contract
- £515 - £892 per day
Job Description:
Full job descriptionIT Service Design & Introduction Lead (VP)
City of London
Hybrid (3/2 split)
Contract
£515 - £892 per day (via Umbrella)
cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead (VP) to work with them on a contract.
The responsibilities of the candidate will include:
*Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness.
*Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before go-live.
*Act as Service Readiness Lead, supporting operational resilience, service continuity, and audit traceability.
*Support the implementation of Service Design and Introduction processes, standards, and training across the organisation.
*Engage senior stakeholders, facilitate readiness reviews, and provide governance reporting.
*Drive continuous improvement of service management processes, frameworks, and tooling.
The successful candidate will have:
*Strong experience in Service Design and Transition within regulated financial services environments.
*Knowledge of ECB regulations, operational resilience, and ITIL v4 service management practices.
*Experience supporting large-scale transformation programmes, ideally within Tier 1 banking.
*Skilled in stakeholder management, communication, process design, and documentation.
*Hands-on experience with ServiceNow and tools such as Visio and SharePoint.
*Relevant certifications such as ITIL v4 and project management qualifications are desirable.
*Understanding of ECB SSM, DORA, and experience with Japanese or Asian financial institutions is advantageous.
*Background in enterprise architecture or solution design is beneficial.
City of London
Hybrid (3/2 split)
Contract
£515 - £892 per day (via Umbrella)
cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead (VP) to work with them on a contract.
The responsibilities of the candidate will include:
*Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness.
*Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before go-live.
*Act as Service Readiness Lead, supporting operational resilience, service continuity, and audit traceability.
*Support the implementation of Service Design and Introduction processes, standards, and training across the organisation.
*Engage senior stakeholders, facilitate readiness reviews, and provide governance reporting.
*Drive continuous improvement of service management processes, frameworks, and tooling.
The successful candidate will have:
*Strong experience in Service Design and Transition within regulated financial services environments.
*Knowledge of ECB regulations, operational resilience, and ITIL v4 service management practices.
*Experience supporting large-scale transformation programmes, ideally within Tier 1 banking.
*Skilled in stakeholder management, communication, process design, and documentation.
*Hands-on experience with ServiceNow and tools such as Visio and SharePoint.
*Relevant certifications such as ITIL v4 and project management qualifications are desirable.
*Understanding of ECB SSM, DORA, and experience with Japanese or Asian financial institutions is advantageous.
*Background in enterprise architecture or solution design is beneficial.
Job number 3822083
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metapel
Company Details:
cer Financial Ltd
Company size: 10–19 employees
Industry: Recruitment Consultancy
cer Financial are a true financial services consultancy. We work with a large cross section of Banks, Asset Managers, Brokers, Insurers and Financial ...