Full job descriptionIT Support Engineer (Service Desk & Server Support)
Hands-on IT Support Engineer to take ownership of both Service Desk operations and core Microsoft infrastructure. This is a broad, high-impact role where you’ll be the go-to person for end-user support while also contributing to the stability and improvement of the wider IT environment.
What you’ll be doing
*Managing and supporting day-to-day Service Desk activity, ensuring high levels of user satisfaction
*Administering and maintaining Windows Server environments
*Supporting and managing Microsoft 365 services
*Working within an ITIL framework to improve processes and service delivery
*Using ITSM tools (e.g. Halo or similar) to track and resolve incidents and requests
*Assisting with basic networking issues and troubleshooting connectivity problems
*Coordinating with and managing external IT vendors and service providers
*Taking ownership of issues end-to-end and proactively identifying improvements
What we’re looking for
*Experience across both Service Desk and Windows Server environments
*Strong Microsoft 365 knowledge
*Familiarity with ITIL practices
*Experience with ITSM tools (Halo or similar)
*Basic networking knowledge (DNS, DHCP, TCP/IP) is a plus
*Confident communicator who can work independently and take initiative
Why join?
This is a great opportunity to step into a role with real ownership and autonomy. You’ll have the chance to influence how IT is delivered, take responsibility for key systems, and grow your technical scope over time.
Package
*Salary up to £55,000
*Discretionary bonus
*Contributory pension
If you’re looking for a role where you can move beyond pure Service Desk and take on broader infrastructure responsibility, this is an excellent next step.