Head Concierge - Temporary - High End
other jobs Abbatt Property Recruitment
Added before 7 Days
- England,London,City of London
- Full Time, Temporary
- £13.85 - £14.85 per hour
Job Description:
Full job descriptionLocation: West London
Contract: Temporary
Hours: Monday to Friday
Salary: £13.85 -£14.80 per hour
Immediate start availalble
About the Role
We are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience.
The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function.
Key Responsibilities
*Lead and supervise the concierge team, ensuring exceptional customer service at all times.
*Act as the primary point of contact for residents, guests, contractors, and managing agents.
*Oversee front-of-house operations and ensure the reception area is presented to the highest standard.
*Manage resident enquiries, requests, complaints, and service issues efficiently and professionally.
*Coordinate contractor access, deliveries, and visitor management procedures.
*Ensure all health and safety, security, and emergency procedures are followed.
*Maintain accurate records, reports, and handover documentation.
*Foster a welcoming, safe, and professional environment for all residents and visitors.
Requirements
*Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a residential, hospitality, or luxury service environment.
*Strong leadership and team management skills.
*Excellent communication and interpersonal abilities.
*Professional appearance and customer-focused approach.
*Ability to remain calm and effective in a fast-paced environment.
*Strong organisational and problem-solving skills.
*Good IT literacy and experience using building management or concierge systems.
Desirable
*Experience within a high-end residential development.
*Knowledge of health and safety and security procedures.
*First Aid qualification.
Contract: Temporary
Hours: Monday to Friday
Salary: £13.85 -£14.80 per hour
Immediate start availalble
About the Role
We are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience.
The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function.
Key Responsibilities
*Lead and supervise the concierge team, ensuring exceptional customer service at all times.
*Act as the primary point of contact for residents, guests, contractors, and managing agents.
*Oversee front-of-house operations and ensure the reception area is presented to the highest standard.
*Manage resident enquiries, requests, complaints, and service issues efficiently and professionally.
*Coordinate contractor access, deliveries, and visitor management procedures.
*Ensure all health and safety, security, and emergency procedures are followed.
*Maintain accurate records, reports, and handover documentation.
*Foster a welcoming, safe, and professional environment for all residents and visitors.
Requirements
*Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a residential, hospitality, or luxury service environment.
*Strong leadership and team management skills.
*Excellent communication and interpersonal abilities.
*Professional appearance and customer-focused approach.
*Ability to remain calm and effective in a fast-paced environment.
*Strong organisational and problem-solving skills.
*Good IT literacy and experience using building management or concierge systems.
Desirable
*Experience within a high-end residential development.
*Knowledge of health and safety and security procedures.
*First Aid qualification.
Job number 3824909
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Company Details:
Abbatt Property Recruitment
Company size:
Industry:
Abbatt Property Recruitment is an award winning provider of specialist recruitment services to the residential and commercial property sector. Establi...