Full job descriptionTeam Leader - Motor Claims


Location: Bolton (Office-based with flexible working hours options)
Salary: Range from £31,500 to £38,000 depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 9am - 5pm (35 hours)


Are you a natural leader with experience in motor recovery claims? If you’re ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you.


What You’ll Be Doing: Team Leader - Motor Claims
*Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement
*Handling escalated queries, complaints, and complex claims
*Monitoring team performance and supporting staff development through coaching, mentoring and training
*Working with internal stakeholders to meet recovery targets and maintain service levels
*Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance
*Ensuring full FCA compliance and supporting GDPR and confidentiality requirements
*Contributing to recruitment, onboarding, and HR processes for your team
What You’ll Bring: Team Leader - Motor Claims
*Strong background in technical motor recovery claims
*Experience in a team leadership or supervisory role
*Confident communication skills, written and verbal
*Solid understanding of FCA, FOS, and general claims compliance
*Excellent organisation and prioritisation skills under pressure
*CII Certificate in Insurance (essential), Dip CII is a bonus
*Microsoft Office proficiency and data confidence (Excel, Outlook etc.)
What’s In It For You: Team Leader - Motor Claims
*Increased holiday allowance with length of service
*Your birthday off, plus a half-day for seasonal shopping
*Holiday sell scheme
*Free parking and casual dress code
*Support for industry qualifications
*Bonus scheme for going above and beyond
*Cycle to work scheme
*Friendly, supportive environment with trained mental health first aiders on-site
If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we’d love to hear from you.