Full job descriptionPrincipal Officer - Repairs Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service.
? Lead the Business Support Team to support delivery of a high-quality repairs and voids service.
? Work closely with colleagues across the Council including those in voids, tenancy
management, and the wider repairs and investment team, monitoring all repairs, from
identification to completion.
? Manage disrepair claims and customer complaints.
? Proactively identify opportunities to improve performance and implement agreed
initiatives to support the fast and efficient progression and completion of repairs.
? Deliver a high quality and safe repairs service, achieving compliance with regulatory and
locally set standards and a high level of customer satisfaction.
? Produce and analyse management and performance information, and customer insight to
identify and deliver improvements.
? Lead meetings, and support effective communication between internal departments,
colleagues, and contractors, to support the fast and efficient progression and completion
of repairs.
? Provide cover in the absence of the Principal Officer - Voids.
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CORE REQUIREMENTS
? Champions the Vision and Values of Charnwood Borough Council and works with
members and staff from across the organisation in the best interests of the residents of the
borough and the Council.
? Responsible for managing the operational performance of the service area of responsibility
in line with agreed corporate business and service plan objectives, key performance
indicators, and service standards, including planning, budgetary processes, and risk
management.
? Leads, manages, and develops colleagues and team/s effectively within the service area
of responsibility to support the provision of excellent services.
? Provides support to and deputises for the Repairs and Investment Manager on specific
matters as required.
? Manages the revenue and capital budgets within the service area of responsibility.
? Maintains effective and productive working relationships with colleagues and external
partners.
? Is committed to delivering appropriate services to all service users, inclusively and without
discrimination.