Full job descriptionAutomation Engineer


Location: London (Hybrid Working)
Salary: £60,000–£70,000 + bonus + excellent benefits
Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, mental health support, and more.


Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation.


This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and fully in-house delivery model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery.


As an Automation Engineer, you’ll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience through intelligent automation and workflow optimisation.


What you’ll do
*Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation.
*Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards.
*Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks.
*Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy.
*Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions.
*Maintain clear and structured documentation for workflows, automation architecture, and version control.
*Support wider process improvement and IT transformation initiatives across the business.
*Stay current with developments in automation technologies, RPA platforms, and ITSM best practices.


What we’re looking for
*Experience working within Service Desk or IT Service Management environments.
*Hands-on experience with RPA and automation technologies, ideally within an MSP environment.
*Strong scripting and automation skills using PowerShell, Python, or similar technologies.
*Ability to analyse operational processes and translate them into scalable technical solutions.
*Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune.
*Strong communication and stakeholder engagement skills.
*A proactive mindset with excellent attention to detail and a passion for continuous improvement.


Desirable experience
*ITIL Foundation or relevant automation certifications.
*Experience with additional automation platforms such as UiPath or Automation Anywhere.
*Knowledge of API integrations, databases, and cloud-based services.
*Exposure to change management and process improvement initiatives.
*Microsoft certifications including AZ-900, MS-900, or AZ-104.


Why join?
*Join a business investing heavily in technology, automation, and innovation across London’s enterprise infrastructure.
*Work within a modern technical environment supporting high-performance connectivity and managed services.
*Be part of a collaborative engineering culture with strong internal progression opportunities.
*Competitive salary between £60,000–£70,000 plus bonus and comprehensive benefits package.
*Strong focus on employee wellbeing, learning, and development.
*Opportunity to contribute to a business recognised for its growth, culture, and technical excellence.


Apply now to help shape the future of automation and operational excellence within a forward-thinking technology organisation.