Full job descriptionRole: Infrastructure Support Engineer
Location: Gloucestershire (Hybrid – weekly office visits + client travel)
Salary: Up to £40,000 + Bonus
Benefits: Hybrid working, bonus scheme, pension, enhanced leave + perks


Our client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base.


This role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects.


What you’ll do
*Provide 2nd/3rd line remote support to client IT teams
*Deliver onsite and remote project engineering across infrastructure environments
*Support and manage firewalls, networks, servers, and cloud platforms
*Conduct technical assessments and contribute to infrastructure roadmaps
*Act as an escalation point for complex technical issues


You’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery.


What we’re looking for
*Strong 2nd/3rd line experience across networking, firewalls, and Windows Server
*Solid understanding of DNS, DHCP, routing, and subnetting
*Experience with Microsoft 365, Intune, and Entra ID
*Background working within an ITIL-aligned Service Desk environment
*Proven ability to deliver onsite and client-facing engineering support


The ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment.


Why join?
*Join a fast-growing, specialist IT organisation
*Exposure to varied and modern technologies across multiple environments
*Hybrid working with flexibility and autonomy
*Clear progression and continuous development opportunities


Apply now to play a key role in delivering exceptional IT services.