Full job descriptionReading has a new flexible workspace and they need the right person to bring it to life. If you love being the heartbeat of a busy, people-focused environment and take real pride in the experience you deliver, this is worth a read.
About our clientOur client operates a premium flexible workspace in Reading, offering serviced offices, coworking, and meetings and events facilities. The centre is a vibrant, professional environment where the experience of members and visitors is at the heart of everything. This is a close-knit team where day-to-day operations, people, and presentation standards all matter.
The roleAs Community Host, you’ll be the face of the centre. Reporting to the Centre Executive, you’ll play a hands-on role in keeping the space running smoothly, delivering an outstanding experience for members and visitors, and supporting the commercial performance of the centre. It’s a varied, on-the-ground role that blends hospitality, operations, and light commercial awareness.
What you’ll be doing*Welcoming members, clients and visitors and delivering a consistently warm, professional front-of-house experience
*Supporting meetings and events from set-up through to breakdown, including AV checks and room turnarounds
*Building genuine relationships with members, handling queries at first point of contact and identifying upselling opportunities
*Keeping communal areas, meeting rooms and show offices presented to the highest standards
*Supporting the day-to-day operation of the centre including admin tasks, contractor sign-in, and supplier liaison
*Ensuring compliance with GDPR and AML requirements, and contributing to health and safety checks
Skills and experienceEssential
*Experience in a customer-facing role, ideally within hospitality, coworking, serviced offices or a similar environment
*Confident, professional communicator at all levels
*Strong attention to detail and high personal presentation standards
*Competent IT user, comfortable with booking systems and Microsoft Office
*Resilient, proactive and able to stay calm under pressure
Desirable
*Experience within a flexible workspace or members’ club setting
*Familiarity with AML or compliance processes
*Further qualifications in hospitality, business or customer service