Full job descriptionCustomer Service Administrator - 12 Month Fixed Term ContractStockton-on-Tees
£26,500 – £28,000
The standard working hours are 8.30 – 5pm with a 30 min lunch break. Office based Monday – Thursday and WFH on a Friday.
Elevation Recruitment Group are delighted to be working with a highly regarded and growing organisation to recruit a Customer Service Administrator.
This is an exciting opportunity to join a customer-focused business in a role that sits at the heart of both service delivery and commercial growth. You will play a pivotal role in supporting the full customer journey—ensuring every interaction is professional, personalised, and adds value.
Main Duties will include:Reporting into the Senior Customer Service & Sales Manager, you will support the delivery of a seamless end-to-end customer experience, from initial enquiry through to onboarding, retention, and upsell.
This is a varied role where you will:
*Act as a first point of contact for customers via phone, email, and digital channels
*Support the conversion of enquiries into sales opportunities
*Process customer orders and manage product/service queries
*Maintain accurate and up-to-date CRM records
*Build strong customer relationships to drive retention and satisfaction
*Assist with virtual product demonstrations
*Collaborate closely with internal teams including Marketing, BI, IT, and Operations
*Contribute ideas to continuously improve the customer and sales experience
What We’re Looking ForWe’re keen to speak with individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment.
Key skills and experience:
*Previous experience in a customer service, sales support, or similar role
*Strong communication skills with the ability to engage confidently with customers and stakeholders
*Experience managing enquiries across multiple channels
*Highly organised with the ability to manage multiple priorities
*A proactive, adaptable, and team-oriented approach
*Comfortable using CRM systems and customer engagement tools
*Minimum of 2 years in B2B sales/ customer service
Why Apply?This is a fantastic opportunity to join a business that truly places the customer at the centre of everything they do, offering:
*A supportive and collaborative team environment
*Opportunities for development and progression
*Exposure to both customer service and sales functions
*The chance to contribute to business growth and customer success
How to ApplyFor more information on this confidential opportunity, please contact Kelly West at Elevation Recruitment Group, or apply today for a discreet discussion.