Full job descriptionMorgan McKinley Northern Home Counties are representing a growing brand in Luton, seeking a Credit Controller to join their established finance team.
This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to join a successful and expanding organisation. Based in Luton, you will play a key role in managing outstanding debt, resolving invoice queries, and ensuring cash collection targets are achieved while maintaining strong customer relationships.


The Role:The primary purpose of this position is to investigate, identify, and resolve outstanding invoice issues, ensuring prompt payment collection and reducing aged debt across the ledger.


Key Responsibilities:*Communicate with customers and operational teams to resolve account queries.
*Build and maintain strong customer relationships through regular phone and email contact.
*Manage aged debtors and implement effective debt collection processes.
*Chase and collect overdue payments while maintaining a professional and customer-focused approach.
*Investigate payment delays and work proactively to resolve disputes.
*Maintain accurate customer records and account information.
*Process and allocate unallocated payments as required.
*Update and improve spreadsheets, databases, and reporting tools where appropriate.
*Support sales invoicing activities and provide assistance across the wider accounts team.
*Ensure collection targets are achieved while promoting customer goodwill.
Skills & Experience:*Previous Credit Control or Accounts Receivable experience is highly desirable.
*Strong Microsoft Office skills, particularly Excel.
*Excellent verbal and written communication skills.
*Strong attention to detail and accuracy.
*Ability to work independently and use initiative.
*Excellent organisational and time management skills.
*Ability to prioritise workload and meet multiple deadlines.
*Confident and professional telephone manner.
*Strong problem-solving and decision-making abilities.
*Resilient and adaptable within a growing and evolving business.
*Team player with a positive and enthusiastic approach.