Full job descriptionArcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on-prem and cloud.
This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management.


What you’ll be doing
*First-line support across desktops, laptops, mobile devices, printers, and peripherals
*Hardware, software, and basic network connectivity issues
*Supporting Windows and/or macOS plus common business applications
*Password resets, access issues, and basic security guidance
*Keeping an eye on on-prem and cloud servers for performance and availability
*User accounts, permissions, services, and escalating when needed
*Supporting a mix of on-prem systems and cloud platforms
*Assisting with M365, Active Directory, Azure AD/Entra ID
*Logging incidents, requests, and resolutions accurately


What they’re looking for
*Someone with solid first-line experience who wants to grow
*Confident supporting Windows devices (macOS a bonus)
*Comfortable troubleshooting hardware, software, and basic networking
*Familiar with Microsoft 365, Active Directory, or Azure AD/Entra ID
*A calm, user-focused communicator who enjoys solving problems
*Someone who takes pride in clean documentation and structured processes


Interested? Send your CV to Andy Dale at Arcas Technology.