Full job descriptionRole: Order-to-Cash Analyst
Contract: 6 months (Possibility of converted to permanent)
Location: Remote (Occasional travel to London or Hertfordshire office)
Working pattern: Full-time (Monday to Friday)


About the RoleWe are seeking a detail-oriented and analytical Order-to-Cash (OTC) Analyst to support the end-to-end Contract Order-to-Cash process. This role is responsible for investigating billing issues, performing reconciliations, identifying root causes of process failures, and ensuring accurate and timely invoicing. The successful candidate will play a key role in improving billing quality, reducing customer queries, and enhancing the overall customer experience.
Key Responsibilities*Analyse invoice discrepancies, billing errors, and data mismatches, identifying root causes and supporting resolution.
*Perform detailed reconciliations across billing files, sales transactions, contracts, pricing, deliveries, and other operational data sources.
*Support billing corrections, adjustments, manual invoices, credit notes, and financial reconciliations.
*Review billing run outputs, validate accuracy, and escalate issues where necessary.
*Investigate and resolve complex customer and stakeholder billing queries.
*Collaborate with Finance, Technology, Master Data, Shared Services, and third-party partners to implement process improvements and system fixes.
*Prepare month-end billing reconciliations, journals, franchise fees, rebates, and related financial reporting activities.
*Maintain strong financial controls, audit trails, and documentation standards.
*Analyse billing trends, query volumes, and process performance to identify optimisation opportunities.
About You*Previous experience in Order-to-Cash, Billing, Accounts Receivable, Credit Control, or a similar finance environment.
*Strong experience performing reconciliations and resolving billing or data-related issues.
*Excellent analytical and problem-solving skills with strong attention to detail.
*Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
*Strong communication skills with the ability to explain financial information to both financial and non-financial stakeholders.
*Comfortable working across multiple teams within a complex business environment.
Desirable*Experience with ERP and billing systems such as D365, SAP, Salesforce, or ServiceNow.
*Knowledge of B2B billing models, master data processes, and continuous improvement methodologies.
*Experience working with outsourced/shared service providers and high-volume billing environments.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.