Full job descriptionA fantastic opportunity has arisen for an experience Client Service Manager within a leading independent provider of commercial finance.
The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income.
Key Responsibilities:
*Manage a designated portfolio of clients.
*Maintain a full working knowledge of all clients.
*Ensure excellent levels of service are delivered so client satisfaction levels remain high.
*Ensure no client terminates on the grounds of poor service.
*Minimise third party complaints.
*Be the clients first point of contact for any payment requests, queries and ledger updates.
*Monitor and process client payments through the operating system within your agreed personal mandate level.
*Supply cover for the Credit Control team during staff absences.
Key Requirements:
*Excellent attention to detail.
*Excellent communications skills, both written and verbal.
*Ability to build and maintain strong working relationships, both internally and externally.
*Microsoft Office (Outlook, Word, Excel).
*Administration, planning and organising skills with good time management.
*Prior experience in invoice finance would be beneficial, but is not essential.
In return the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.