Full job descriptionWe are recruiting on behalf of a leading designer, manufacturer, installer, and service provider of commercial HVAC systems across the UK a Service Coordinator to join their Service Department.
Hours of work are Monday-Friday,
Location: Medway Towns.
This is an exciting opportunity for an organised and customer-focused professional to play a key role in converting service remedials, deficiencies, and upgrade opportunities into confirmed orders.
Working closely with Service Engineers, Coordinators, and Contracts Managers, you will take ownership of remedial quotation activity, helping to maximise conversion rates, increase service revenue, and deliver an excellent customer experience.
You will be a confident and organised individual who enjoys building customer relationships and managing opportunities from enquiry through to order.
Key Responsibilities include:
*Prepare, issue, and manage quotations for remedial works, deficiencies, upgrades, and small projects.
*Proactively follow up quotations to maximise conversion rates and secure orders.
*Engage with customers to discuss scope, pricing, and commercial queries.
*Maintain accurate records of quotations, customer interactions, and outcomes within Salesforce CRM
*Drive the conversion of quoted remedial works into confirmed sales.
*Identify and prioritise opportunities based on value, urgency, and likelihood of success.
*Deliver a professional, responsive, and commercially confident service to customers.
*Build and maintain strong relationships with repeat service clients.
Essential Skills & Experience
*Experience in a sales administration or similar commercial support role.
*Experience working within a busy service, maintenance, or logistics environment.
*Experience preparing and managing quotations.
*Strong IT skills, including Microsoft Office applications.
*Strong written and verbal communication abilities.
*Customer-focused and self motivated.
Desirable Skills
*Experience using CRM systems, ideally Salesforce.
*ERP system experience.
*HVAC, building services, or engineering industry knowledge.
Benefits
*25 days annual leave plus your birthday off and Bank Holidays.
*Contributory pension scheme.
*Life assurance.
*Employee Assistance Programme (EAP).
*Perks Direct employee benefits platform.
*Long-service recognition awards.
*Comprehensive in-house product training.