2nd Line Support Analyst - MSP Enhanced DBS
other jobs vertex-it-solutions
Added before 8 Days
- England,South East,Buckinghamshire
- Full Time, Contract
- £180 - £190 per day
Job Description:
Full job description2nd Line Support Analyst - MSP experience essential
Location: High Wycombe | Hybrid | Enhanced DBS Required
Mon-Fri, Shifts between 08:00 and 18:00 – 7.5 hours a day
Hybrid working - Office (3 days) / home (2 days)
We are seeking an experienced and customer-focused 2nd Line Support Analyst to join our growing IT support team. Reporting to the Helpdesk Team Leader, you will provide high-quality technical support to a diverse client base, resolving and progressing IT issues while delivering excellent customer service.
Key Responsibilities
*Manage and resolve 2nd line support tickets within agreed SLAs.
*Provide remote support to end users via phone, email, and ticketing systems.
*Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
*Escalate complex issues to 3rd Line Support when required.
*Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
*Identify recurring issues and contribute to service improvements.
*Mentor junior team members and share technical knowledge.
Requirements
*Minimum 18 months’ experience in an IT support role.
*Strong knowledge of Microsoft Server and Desktop Operating Systems.
*Experience with Microsoft 365, Entra ID, and Azure.
*Understanding of virtualisation, networking, firewalls, and cybersecurity.
*Excellent communication, organisation, and customer service skills.
*Enhanced DBS clearance (or willingness to obtain).
What We’re Looking For
A proactive, professional, and personable IT support specialist who is passionate about technology, committed to delivering exceptional client service, and eager to develop their technical expertise within a collaborative team environment
Location: High Wycombe | Hybrid | Enhanced DBS Required
Mon-Fri, Shifts between 08:00 and 18:00 – 7.5 hours a day
Hybrid working - Office (3 days) / home (2 days)
We are seeking an experienced and customer-focused 2nd Line Support Analyst to join our growing IT support team. Reporting to the Helpdesk Team Leader, you will provide high-quality technical support to a diverse client base, resolving and progressing IT issues while delivering excellent customer service.
Key Responsibilities
*Manage and resolve 2nd line support tickets within agreed SLAs.
*Provide remote support to end users via phone, email, and ticketing systems.
*Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
*Escalate complex issues to 3rd Line Support when required.
*Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
*Identify recurring issues and contribute to service improvements.
*Mentor junior team members and share technical knowledge.
Requirements
*Minimum 18 months’ experience in an IT support role.
*Strong knowledge of Microsoft Server and Desktop Operating Systems.
*Experience with Microsoft 365, Entra ID, and Azure.
*Understanding of virtualisation, networking, firewalls, and cybersecurity.
*Excellent communication, organisation, and customer service skills.
*Enhanced DBS clearance (or willingness to obtain).
What We’re Looking For
A proactive, professional, and personable IT support specialist who is passionate about technology, committed to delivering exceptional client service, and eager to develop their technical expertise within a collaborative team environment
Job number 3834263
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vertex-it-solutions
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The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this co...