Full job description An exciting opportunity is available to join and respected and well known Freight Forwarders. The European Operations Coordinator will form part of the existing Operations Team. It requires the job holder to coordinate the day to day European Road Transport Shipments including customs clearance and all the related administration. To build relationships with the existing clients and deliver a high standard of customer care at all times. The main day to day responsibilities will be :
*Manage the day to day bookings of European freight jobs
*Processing where appropriate both export and import customs clearance.
*Raising job files and all of the appropriate paperwork
*Processing jobs through Multifreight software system
*Extensive client liaison to include quotations, follow up, bookings and problem solving
*Extensive supplier liaison to include rate negotiations, bookings and problem solving
*Internal liaison with the Sales Team, assisting with quotations and service information
*Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
*Maximising the gross profit by negotiating with the supplier base
*Proactively contacting the existing clients to maximise business potential
*Invoicing jobs on completion
*Populating internal analysis and key statistics
*To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity.
The successful candidate will come from a Freight background and have experience of European Operations. Must also have strong customer service skills and be organised with attention to detail. A self-motivated person with enthusiasm is ideal.