Full job descriptionCrewe
£40,000 - £45,000 + Benefits
A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager.
This is a key position within a busy and successful operation. We’re looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-day activities. The successful candidate will work closely with senior management and become an integral part of the business’s future growth and success.
Overview*Support the day-to-day running of a busy Tool & Plant Hire operation
*Manage customer enquiries via phone, email, and face-to-face
*Process hire orders, quotations, and contracts
*Coordinate equipment availability, deliveries, and collections
*Support and supervise depot staff where required
*Build and maintain strong customer relationships
*Resolve customer queries and operational issues
*Assist with planning, scheduling, and resource management
*Support senior management with depot operations
*Take ownership and make decisions in a fast-paced environment
Requirements*Previous experience within Tool Hire, Plant Hire, Equipment Hire, or Builders Merchants
*Experience as a Hire Controller, Hire Desk Manager, Depot Manager, Branch Manager, Assistant Manager, or Operations Manager
*Strong customer service and communication skills
*Ability to manage multiple priorities and work under pressure
*Commercial awareness and understanding of depot operations
*Strong organisational and problem-solving skills
*Ability to work independently and take responsibility
*Hands-on, proactive approach
*Experience supervising staff or managing operational workflows is advantageous
Salary & Benefits*£40,000 - £45,000 basic salary
*Long-term career opportunity
*High level of responsibility and autonomy
*Stable and successful independent business
*Supportive and collaborative team environment
*Company pension scheme
*Holiday entitlement
*Free on-site parking
*Ongoing training and development
*Opportunity to become a key member of the management team
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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