Full job descriptionA well-established and growing business in Stockton-on-Tees is looking to recruit an organised and customer-focused Customer Service & Operations Coordinator to join their busy and supportive team.


This is a varied and fast-paced role, ideal for someone who enjoys working with customers, coordinating operations, and keeping things running smoothly behind the scenes. You’ll be joining a friendly team where high standards of service and efficiency are key.


Key Responsibilities
*Handle customer enquiries in a professional and timely manner
*Process and manage hire and purchase orders accurately
*Coordinate delivery of equipment to customers and job sites
*Maintain accurate records, documentation, and system updates
*Provide general administrative support including invoicing and filing
*Work closely with internal teams to ensure smooth day-to-day operations
*Deliver excellent customer service at all times


About You
*Previous experience in customer service, administration, coordination, or hire desk roles (desirable but not essential)
*Strong communication skills and a confident telephone manner
*Highly organised with excellent attention to detail
*Able to manage multiple tasks in a busy environment
*Proactive, reliable, and a strong team player
*Positive attitude with a willingness to learn and develop


What’s on Offer
*Salary £30,000 – £34,000 (depending on experience)
*Monday to Friday, 8:00am – 5:00pm
*25 days holiday plus bank holidays
*4% employer pension contribution
*Free on-site parking
*Supportive and stable working environment


This is a great opportunity for someone looking to develop their career in a varied operations and customer service role within a growing business.