Full job descriptionCustomer Services Administrator
Location: Wokingham
Job Type: Full-time
We are seeking an organised and customer focused Customer Services Administrator to support service operations across a range of customer and company owned products. This is a varied role involving service coordination, customer communication, administration, reporting and supplier liaison.


Key Responsibilities
*Coordinate repairs and service activities from enquiry through to completion and invoicing.
*Schedule service visits and support field-based engineers.
*Process service requests, quotations, purchase orders and invoices.
*Act as the main point of contact for customers, providing updates and resolving queries.
*Maintain accurate service records and documentation.
*Monitor service performance and prepare operational reports.
*Support stock control, inventory management and equipment maintenance.
*Liaise with suppliers and external service providers to coordinate repair and maintenance work.
*Assist with preventative maintenance schedules and service contract administration.
Requirements
*Previous experience in customer service, administration, service coordination, or operations.
*Excellent organisational skills with the ability to manage multiple priorities.
*Strong communication and customer service skills.
*Good attention to detail and problem solving abilities.
*Proficient in Microsoft Office, particularly Excel.
Desirable
*Experience with service management, ERP or business management systems.
*Knowledge of field service, maintenance or technical support environments.
What We’re Looking For
*Proactive and customer-focused approach.
*Strong planning and prioritisation skills.
*Ability to work independently and as part of a team.
*Comfortable working with reports, data and operational processes.
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If this Customer Services Administrator opportunity is of interest, please click Apply or contact Esther Ward in our Egham office for further information.