Full job descriptionCalling all Customer Service Managers....I have a fantastic opportunity for a very good client of mine based in Harlow!
Responsibilities:
To monitor and maintain customer care standards across the customer base and ensure that they are consistently applied.
To pro-actively manage the customer service function and team, ensuring the customer is given clear communication, receives on-time deliveries and a high level of day-to-day service.
To investigate and suggest improvements in procedures in order to maximize customer care given by the department and internal efficiency.
To ensure that major customers receive the highest quality service possible.
To manage receipt and order fulfilment process for customer orders, ensuring customer requirements are communicated and met throughout the business including, customer complaints and corrective actions.
To monitor individual performance within the department and raise standards where required by appropriate training/counselling.
To ensure effective communication to appropriate members of the Sales Team/Commercial Department concerning market information, price lists and competition.
To report effectively to their Line Manager and Sales Administration on matters concerning the above as appropriate.


Person Specification:
Proven experience in managing and developing a customer service team to achieve high performance standards.
Demonstrable ability to work effectively in a fast-paced, customer-focused environment.
Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with customers, colleagues, and key stakeholders.
Strong leadership skills, with experience motivating, coaching, and supporting team members to achieve their full potential.
Results-driven and committed to delivering outstanding customer service and continuous improvement.
Self-motivated, proactive, and able to work independently while managing multiple priorities.
Strong problem-solving and decision-making skills, with the ability to remain calm under pressure.
Excellent organisational skills and attention to detail.
Confident collaborating across departments to ensure a seamless customer experience.
Competent in using customer service systems and Microsoft Office applications.


Personal Attributes:
Positive and professional approach.
Customer-centric mindset.
Resilient and adaptable.
Enthusiastic and driven to succeed.
A team player who leads by example and promotes a culture of excellence.


Experience/ Qualifications:
Strong IT skills, specifically in excel.
Understanding of ERP systems preferable.
Understanding of manufacturing company preferable.
To hear more on this exciting role please contact the Dove today!!