Full job descriptionJob Title: Customer contact specialist
Work Location: Abingdon
Contract Type: 12 months
Salary: £29,250 per annum
Hours: 9AM - 5PM (Mon - Fri)


Responsibilities:
*Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience
*Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care
*Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently
*Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time
*Internal Liaison: Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queries
*Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).
*Administrative Support: Carrying out general admin tasks to keep everything running behind the scenes
*Team Contribution: Taking on additional tasks as needed to support the wider goals of the
*team and business
Experience | education:
*Educated to national standards
*Excellent written and oral communication skills
*Previous experience within a customer services role is desirable
*IT literate with a good working knowledge of Word, Excel & Outlook
*Experience with Salesforce is desirable
*Experience of working for a service provider in a related field is preferable. Strong problem solving skills
*Ability to prioritise workload to meet deadlines
*Be customer and quality focused
Competencies:
*Customer Obsessed - You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations
*Pioneering - Ability to work with your line manager and the wider business to support with Continuous Improvement projects
*Achieving - Ensuring that you always work with the objective of meeting all measurable KPIs
*Caring - Supporting customers and colleagues to achieve the desired outcomes for our customers
*Enduring - Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base
Randstad Business Support is acting as an Employment Business in relation to this vacancy.