Admin Coordinator
other jobs HR GO Recruitment
Added before 8 Days
- England,South East,Kent,Ashford
- Full Time, Permanent
- £28,000 - £29,000 per annum
Job Description:
Full job descriptionJob Title: Admin Coordinator
Location: Ashford
Salary: Starting salary £28,000 - £29,000 per annum (dependent on experience, this will be reviewed again after probationary period)
Hours: Monday to Friday 08:30 - 17:30 (Office based with some flexibility to work from home)
Job overview:
We are looking for an experienced Admin Coordinator to lead and develop a team of Customer Service Advisors . The successful candidate will be responsible for day to day team management, workload distribution, performance monitoring, and ensuring service levels are consistently met.
Duties include:
*Lead a team of Customer Service Advisors, providing regular check-ins, motivation and coaching.
*Allocate and balance workloads across the team to maintain efficiency and meet demand.
*Monitor service levels and KPIs, identify gaps and implement actions to meet targets and SLAs.
*Conduct one-to-ones, performance reviews and deliver regular feedback and development plans.
*Manage shift rotas, cover planning and resource forecasting to ensure continuous service delivery.
*Handle escalations and complex enquiries, supporting advisors where needed.
*Liaise with other teams to ensure smooth handovers and consistent customer experience.
Skills/experience required:
*Previous experience supervising/managing a team in an office setting is essential
*Strong communication skills
*Previous experience in diary management and scheduling would also be preferred.
Location: Ashford
Salary: Starting salary £28,000 - £29,000 per annum (dependent on experience, this will be reviewed again after probationary period)
Hours: Monday to Friday 08:30 - 17:30 (Office based with some flexibility to work from home)
Job overview:
We are looking for an experienced Admin Coordinator to lead and develop a team of Customer Service Advisors . The successful candidate will be responsible for day to day team management, workload distribution, performance monitoring, and ensuring service levels are consistently met.
Duties include:
*Lead a team of Customer Service Advisors, providing regular check-ins, motivation and coaching.
*Allocate and balance workloads across the team to maintain efficiency and meet demand.
*Monitor service levels and KPIs, identify gaps and implement actions to meet targets and SLAs.
*Conduct one-to-ones, performance reviews and deliver regular feedback and development plans.
*Manage shift rotas, cover planning and resource forecasting to ensure continuous service delivery.
*Handle escalations and complex enquiries, supporting advisors where needed.
*Liaise with other teams to ensure smooth handovers and consistent customer experience.
Skills/experience required:
*Previous experience supervising/managing a team in an office setting is essential
*Strong communication skills
*Previous experience in diary management and scheduling would also be preferred.
Job number 3838226
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Company Details:
HR GO Recruitment
Company size: 250–499 employees
Industry: Recruitment Consultancy
HR GO Recruitment is passionate about matching the right people to right jobs. With over 60 years’ experience, combined with a nationwide networ...