Full job descriptionCustomer Services Team Leader | Poole | Up to £36,000
Ready to lead a team rather than just be part of one? This is a genuine leadership role where you’ll take ownership of a five-person customer service team, drive performance, and have real influence over how the department runs. As a Customer Services Team Leader with an established global solutions provider, your leadership will be visible, valued, and rewarded.
As a Customer Services Team Leader, you will benefit from:
*Monthly profit share bonus scheme
*30 days paid holiday
*Company sick pay
*Free onsite parking and free lunch every Friday
*Perks at Work scheme, subsidised workplace massage and employee assistance programme
*A modern, open plan office with a supportive, people-first culture
As a Customer Services Team Leader, your responsibilities will include:
*Leading, coaching and developing a team of 5 Customer Experience Associates, holding them accountable against clear KPIs
*Owning service standards across phone and email, ensuring response times and order processing targets are consistently hit
*Managing team workloads and priorities, keeping accuracy and attention to detail front and centre
*Delivering internal improvement projects on time and to a high standard
*Overseeing order processing, account set-ups, consignments and commercial invoicing across ERP and CRM systems
*Leading from the front, stepping in on calls and customer queries when the team needs you
As a Customer Services Team Leader, your experience will include:
*Proven experience leading or supervising a team within customer service, sales support or order processing
*A track record of managing team performance against KPIs, including coaching and one-to-ones
*Confidence working with ERP and CRM systems, with strong Excel skills
*Experience in a B2B, distribution or product-led environment
*A calm, organised approach with high accuracy under pressure
If you’re a Customer Services Team Leader ready to put your own stamp on a team and see the direct impact of your leadership, this is your next step. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.