Full job descriptionTechnical Support Associate (MSP) Central Bristol | Office-Based (5 Days Per Week)
Up to £30,000 + Excellent Benefits
Looking to build your career within a fast-growing Managed Service Provider?
We’re recruiting a Technical Support Associate to support customers across a range of IT services, helping resolve issues, coordinate support activities and deliver an excellent customer experience.
This is an ideal opportunity for someone with experience in a Service Desk, IT Support, Customer Support or MSP environment who enjoys working with customers and wants to develop their technical and professional skills.
What You’ll Be Doing*Acting as a key point of contact for customers
*Supporting service requests, incidents and escalations
*Coordinating with technical teams to resolve issues
*Supporting customer onboarding and service adoption
*Monitoring customer satisfaction and service performance
*Identifying opportunities for service improvement
*Building strong customer relationships
What We’re Looking For*Experience in an IT Support, Service Desk, MSP or customer-facing technical role
*Strong communication and customer service skills
*Good organisational and problem-solving abilities
*Experience using service desk, CRM or ITSM systems
*Understanding of Microsoft technologies and IT support environments
*ITIL Foundation or willingness to obtain certification
Essential Requirements Eligible for SC Clearance
Full UK Driving Licence
Able to work from the Bristol office 5 days per week
Benefits*Pension matched up to 6%
*Private Healthcare
*EMI Share Scheme
*25 Days Holiday + Bank Holidays
*Birthday Off
*Life Assurance
*Excellent training and career development opportunities
If you’re looking for a role where you can develop your technical skills, work closely with customers and build a long-term career in managed services, we’d love to hear from you.
RSG Plc is acting as an Employment Agency in relation to this vacancy.