Full job descriptionHatch Training are recruiting for a Business Administrator Apprentice on behalf of a beautiful family-run hotel in Earlswood. The role combines back-of-house and front-of-house duties, offering a varied mix of hotel administration and customer-facing responsibilities. The apprenticeship lasts 13–14 months, during which the successful candidate will gain hands-on industry experience alongside a Level 3 Business Administration qualification.
Key Role Highlights:
· Welcoming guests and checking their details against bookings
· Answering email and telephone enquiries
· Liaising confidently with potential clients regarding weddings, events, catering services and guest room bookings.
· Arranging and coordinating meetings, events, and appointments
· Supporting with hotel room reservations and pricing
· Assisting with the creation of wedding and event contracts for clients
· Assisting the marketing team with completing projects and monitoring active marketing campaigns
· Getting involved with other areas of the hotel – to be discussed at interview
Key Skills and Requirements:
· Excellent communication skills both written and verbal
· Ability to build and maintain positive relationships with staff and visitors
· Ability to work accurately and attention to detail
· Ability to manage tasks in a busy and fast paced environment
· Positive attitude and willingness to learn
· Ability to work calmly in a busy environment
· Professional approach and respect for confidentiality
Personal Qualities:
· Confident with a welcoming and friendly approach
· Reliable, punctual and well organised
· A positive attitude and willingness to learn new skills and gain experience
· Professional appearance and attitude
· Flexible and adaptable to varied tasks and changing priorities
Education:
· GCSEs (or equivalent) in English and Maths at grade 4/C or above
· Willingness to undertake and complete the Level 3 Business Administrator Apprenticeship
Hours:
30 – 40 hours per week,
Pay:
Apprenticeship Minimum Wage - £8.00 per hour. Potential of increase based on performance.
Training:
Training will be delivered through Microsof