Full job descriptionAs a Customer Administrator, you will be the primary point of contact for all customer enquiries and post-service administrative activities.
You will play a key role in ensuring customers receive an outstanding experience following completed services, while providing administrative support to the wider operations team.
The successful candidate will be highly organised, customer-focused, and capable of managing multiple priorities within a fast-paced environment.
Monday – Friday 9am-3pm

Responsibilities:
As a Customer Administrator you will…
*Handle all post-service customer enquiries and requests professionally and efficiently.
*Maintain excellent communication with customers via telephone and email.
*Monitor customer feedback and online reviews following completed services.
*Follow up with customers to encourage completion of satisfaction surveys and reviews.
*Ensure all service-related documentation is accurately filed and maintained.
*Support the Operations and Customer Service teams with day-to-day administrative activities.
*Maintain accurate customer records and databases.
Requirements:
As a Customer Administrator, you will need…
*Customer-focused with a positive and professional approach.
*Reliable, dependable, and highly organised.
*Strong attention to detail and accuracy.
*Confident communicator with excellent interpersonal skills.
*Able to prioritise workload and manage multiple tasks effectively.
*Proactive and committed to delivering high standards of service.
Benefits:
As a Customer Administrator you will get…
*Full training and ongoing support to develop industry knowledge
*20 days annual leave plus bank holidays
*Supportive and collaborative team environment and being a part of a family run business where everyone genuinely cares
*Opportunity to contribute directly to the growth of a specialist and expanding business
*Wide and interesting client base so every day is interesting and different
*Free on-site parking
If you’re an experienced Customer Administrator looking for your next opportunity, we’d love to hear from you.

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.