Full job descriptionProgramme Manager - Customer Relations in Aerospace
£62,000 - £72,000 + 10% bonus + other benefits

Gloucestershire, UK | Aerospace | Permanent
Hybrid working - 3 days on-site

The role:

This is a commercially focused programme management role sitting within a world-leading manufacturer of aerospace components. You will own a major long-term OEM customer partnership, managing the end-to-end relationship and delivery of newly manufactured aerospace components supplied into high-profile civil, commercial & defence platforms globally.

This role is not a traditional internal project management position. It is a customer-facing, commercially driven programme management role requiring someone who can operate at a strategic level with major OEM customers while simultaneously driving complex internal workstreams relating to supply chain, obsolescence, lifecycle risk and product change.

What the role involves:

- Owning a long-term strategic partnership with a major defence or aerospace OEM - acting as the primary commercial and programme interface for all newly manufactured components
- Managing all aspects of delivery performance including customer OTD, quality scorecard metrics and commercial commitments across the programme lifecycle
- Leading internal lifecycle and risk mitigation projects - including obsolescence resolution within sub-assemblies, product change management and critical path management
- Working closely with procurement and supply chain teams to manage supplier performance, resolve component availability issues and protect programme delivery
- Leading and participating in programme reviews, IPTs and PMRs with both internal and external customers, applying a structured tollgate governance framework
- Full P&L accountability for the programme - managing annual budget, pricing, margin improvement and bids and proposals
- Demand management via the S&OP process for OE supply planning
- Managing product changes driven by obsolescence, reliability improvement, cost reduction or customer request

What we are looking for:

- Proven experience managing long-term OEM or Tier 1 customer programmes within aerospace, defence or complex manufacturing
- Strong commercial acumen - comfortable with P&L ownership, pricing, margin management and contractual negotiations with major customers
- Demonstrable experience managing obsolescence programmes or lifecycle risk within a sub-assembly or component manufacturing environment
- Confident working cross-functionally with procurement and supply chain teams - this role interfaces heavily with buyers and suppliers, not engineering teams
- Experienced in managing multiple concurrent workstreams and maintaining a clear critical path under competing priorities
- Degree-level educated in engineering, business, or a related discipline - or equivalent industry experience
- PMI certification or equivalent project management qualification is desirable but not essential
- Willingness to travel internationally up to 10%

This will be an excellent opportunity to join the headquarters of a major Aerospace Manufacturer & ensure long lasting relationships are strengthened across the industry.