Full job descriptionCustomer Service & Aftersales Co-ordinator- Poole - £29,000-£31,000Looking for a role that combines customer service, relationship building and administration?
TwoSix Recruitment are recruiting on behalf of a well-established specialist manufacturer in Poole for a Customer Service & Sales Co-ordinator. You’ll become the go-to contact for customers, managing enquiries, quotations and orders while helping to drive the continued growth of the aftersales function.
If you enjoy building long-term customer relationships, taking ownership of your workload and seeing the impact of your efforts, this could be the opportunity you’ve been looking for.
What’s in it for you?*25 days holiday plus Bank Holidays
*Private medical insurance and critical illness cover
*Company pension scheme
*Free on-site parking
*Modern office environment
*A varied role with plenty of autonomy
*The opportunity to develop your product knowledge and grow within the business
What will you be doing?*Managing spare parts enquiries and supporting customers throughout the order process
*Producing quotations and proactively following up opportunities with existing customers
*Building long-term customer relationships and identifying future requirements
*Promoting relevant product upgrades and aftersales solutions
*Liaising with internal departments, suppliers and customers to ensure orders are delivered smoothly
*Coordinating warranty claims and maintaining accurate records
*Producing regular reports to support the aftersales function
What are we looking for?*Previous experience in an administration, customer service, sales support or aftersales role
*A confident and professional telephone manner
*Strong organisational skills with excellent attention to detail
*Good working knowledge of Microsoft Office and CRM systems
*The ability to manage multiple priorities and work independently
*A proactive approach and a genuine commitment to customer service
Why apply?
You’ll be joining a supportive team in a business that values initiative, customer service and accountability. Every day brings something different, and you’ll have the opportunity to make a real impact while developing your skills and knowledge. Interested? We’d love to tell you more.