Full job descriptionVolunteer Experience Officer - Poole- £15.38ph

Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same?
We’re looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.

What you’ll be doing
You’ll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.
Key responsibilities include:
*Handling enquiries via phone, email, and post
*Supporting volunteer engagement and stewardship activities
*Coordinating fundraising and event materials and resources
*Assisting with payments, memberships, and general administrative processes
*Processing purchase orders, expenses, and supplier payments
*Maintaining accurate records and databases
*Supporting event administration and coordination tasks
*Handling and resolving complaints professionally
*Working collaboratively with internal teams
What we’re looking for
*Proven customer service experience (contact centre experience desirable)
*Strong communication and relationship-building skills
*Ability to work in a fast-paced, target-driven environment
*Excellent organisation and attention to detail
*Confident using Microsoft Office, especially Excel
*Experience with databases or fundraising/volunteer environments is beneficial
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency